Austin Five Star Limos

Privacy & Policy

Privacy Policy

Last Updated: [9/7/2025]

Austin Five Star Limos values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our limousine and chauffeured services.

1. Information We Collect:

When you interact with us, we may collect:

  • Personal Information: Name, phone number, email address, billing address, and payment details.

  • Booking Information: Pickup and drop-off locations, date and time of service, and any special requests.

  • Location Data: Real-time GPS data from rides for navigation, safety, and service quality.

  • Communication Records: Emails, phone calls, or text messages exchanged with our team.

  • Technical Data: IP address, browser type, and device information when using our website or app.

2. How We Use Your Information:

We use your information to:

  • Provide, manage, and confirm limousine reservations.

  • Process secure payments and issue receipts.

  • Ensure the safety of drivers and passengers.

  • Improve our services, website, and customer experience.

  • Send important service updates (e.g., booking confirmations, delays).

  • Comply with legal and regulatory requirements.

3. Sharing Your Information:

We do not sell or rent your personal information. However, we may share limited data with:

  • Drivers/Chauffeurs: Only the details necessary to complete the ride (pickup/drop-off, name, contact).

  • Payment Processors: To securely handle credit/debit card transactions.

  • Service Providers: For website hosting, SMS/email communication, and customer support.

  • Authorities: When required by law or for safety and security purposes.

4. Data Retention:

We keep your personal data only as long as needed for the purposes outlined in this policy or as required by law.

5. Data Security:

We use industry-standard security measures—such as encryption, firewalls, and secure access protocols—to protect your information. However, no method of transmission over the Internet is completely secure.

6. Your Privacy Rights:

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Restrict or object to certain types of data processing.

  • Request a copy of the information we hold about you.

To exercise these rights, please contact us at info@austinfivestarlimos.com.

7. Cookies & Tracking:

Our website may use cookies to enhance user experience, analyze traffic, and provide personalized services. You can disable cookies in your browser settings if you prefer.

8. Third-Party Links:

Our website or booking system may include links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Changes to This Policy:

We may update this Privacy Policy from time to time. Any updates will be posted here with a revised “Last Updated” date.

10. Contact Us:

If you have questions or concerns about this Privacy Policy, please contact us:

Austin Five Star Limos
Austin, TX
+1 (737) 346-1611
info@austinfivestarlimos.com

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